* Subject to change

08:45 - Registration and refreshments

09:25 - Welcome and introduction from the Chair
Keith Aitken, Journalist and Broadcaster

Session One: Overcoming Barriers and Making Change Happen

In the opening session delegates will hear from some of Scotland’s leading public servants examples of the collaborative work their respective organisations have been doing. What sorts of issues have arisen which have required achieving consensus before progressing? Post Christie, what sorts of integrated services can now be expected to be pursued on a wider scale?

09:35 OPENING KEYNOTE
Shared Services – what makes a shared service work?
John McClelland CBE, Chair, Scottish Funding Council

09:55 - The Scottish Government - critical success factors of partnership working
Anne Moises, Chief Information Officer, The Scottish Government

The key issues that the Scottish Government had to address delivering in their own shared services projects were:

• Cultural (perceived threats to jobs, and changing established processes and systems)

• Financial (set up costs, sustainable business case and VAT)

• legal (procurement rules, TUPE, new business models and structures)

• overcoming institutional inertia (senior management buy-in, staff engagement)

The presentation will look at how the Scottish Government recognised and attempted to manage these challenges, how they worked with partners in the public and private sector to take forward projects and will consider the key success factors of running successful shared services.  It will conclude with lessons learned and the work underway within the Scottish Government to build on current investments and further develop shared services platforms.


10:15 - Sharing services and outsourcing: how to deliver profound results
Professor John Seddon, Vanguard Consulting

Using examples of profound performance improvements, John Seddon will describe the dos and don’ts of sharing services and out-sourcing. He will explain why so many initiatives are failing, leading to higher costs, worse service and dreadful morale, helping you to avoid the common pitfalls. John will explain the myth of scale thinking, which dominates current initiatives. John will also illustrate how flow thinking and emergent strategies lead to effective and sustainable sharing and out-sourcing.


10:35 - Questions and discussions

11:00 - Refreshments


Session Two: Innovating Towards Excellence

11:20 MORNING KEYNOTE
Unlocking innovation through competition
Duncan Mackison, Chief Executive, Access Glasgow and Chairman, CBI Scotland Public Services Group

The use of the private sector as a strategic partner to drive change is on the rise south of the border.  The situation in Scotland could not be more different, yet the economic drivers for change are, if anything, more pressing.  The public sector needs to change and somehow has to find a catalyst to unlock innovation to save money and wherever possible, improve services to citizens.  So how will Scotland's public services change?    New service delivery models with features such as employee ownership, shared equity and multiple shareholders could offer Scotland delivery models that satisfy its political firmament.  Duncan Mackison argues that the process of competition offers all sectors, public, private and voluntary, the chance to innovate together and the space to move away from vested interests.


11:40 - Exploring different models of shared services
Simon Belfer, Director of Finance,NHS National Services Scotland
Jim Miller, National Procurement Strategic Sourcing Director, NHS National Services Scotland

National Services Scotland will provide an insight into some of the different models used in the NHS, including: service coordination, central data collation/analysis, expert advisors, direct delivery. They will also hold up National Procurement as a case study – the rationale behind creating a National Distribution Centre; national contracts, delivery service, process improvement advice. Delegates will hear what savings were achieved and lessons learned.


11:55 - Engaging your people at times of change
Dr Susan Hetrick, Director, The People Forum

There are three crtical challenges to engaging your people during change. This session will explore managing multiple stakeholders; identifying the practical challenge of TUPE and exploring innovative solutions to implementing change.
Drawing on examples from Northern Rock and a number of Public Bodies in England, this session will highlight practical ways to engage your people during change.


12:10 - Questions and discussion

12:30 - Lunch


Session Three: Breakouts

Delegates will choose two of the 45 minute breakouts from the options below. Each breakout will run twice.

13:20 - First breakout
14:05 - Transition between breakouts
14:10 - Second breakout
14:55 - Refreshments

Breakout One: Partnership working to deliver key outcomes
Sponsored by Sopra Group
Dave Tomsett, Head of Programme, e-Phramacy Practitioner Services Division
John Bailey, Service Delivery Manager, Sopra Group

Breakout Two: imindmapping session
Jim Mather, former Minister for Energy, Enterprise and Tourism, The Scottish Government

Session Four: Looking Ahead

15:15 AFTERNOON KEYNOTE
Why collaborate?
Sir John Arbuthnott, Independent Chair, Clyde Valley Review

What sorts of drivers are there for commissioning bodies to seek partnership arrangements? It is not enough to say that budgets are being cut; there also needs to be some quantitative and qualitative based research which shows that services will be improved. The Clyde Valley Community Planning Partnership is one example of what can be achieved.


15:35 -  The Third Sector - time for a redefinition?
Alan Staff, Chief Executive, Apex Scotland

The impact of the financial downturn on models of commissioning, social philanthropy and welfarism has dramatically altered the environment within which the Third Sector has been operating.  Using the example of these changes over a one year period for Apex, Alan will pose the question “what are the consequences of adopting a market led approach to the provision of non-profit making activities, do we need to rethink our understanding of the not-for profit sector and is Social Return a realistic basis for investment or just wishful thinking?

15:50 - Maintaining accountability and exercising control
Professor Richard Kerley, Professor of Management, Queen Margaret University

16:10 - Questions and discussion

16:30 - Conclusions and summary from the Chair

16:35 - Close of conference